but not as you know them
We had to sell my wife’s Grandparents home after they were placed into care permanently after living in the house for over 65 years. Craig showed great professionalism and sensitivity in dealing with a difficult family situation and within 1 week of the property being on the market we have 4 firm offers at the asking price or above. The care taken by Craig to select the eventual buyers was also very professional and appreciated. Craig has managed to take the pressure and stress away from my family in very challenging circumstances.
Mr F, Reigate
You are probably the most persistent person I have met, but that's a very positive characteristic in an estate agent. I know you were acting for the vendor, but I always felt that you were working for us as well and trying to make it a successful and painless transaction for all parties. I would certainly have no hesitation in recommending you and Open House.
Mrs R, Redhill
Having tried to sell with a ’high street’ agent for 3 months with no success and a series of frustrations we decided to try a fresh approach. We instructed Open House Surrey and it was like a breath of fresh air, courteous, professional and nothing like any of the agents I had met previously. Craig put us at ease and controlled the process, we were delighted that we managed to secure a sale to a cash buyer within days. The rest of the journey was just as positive, we were kept informed throughout and Craig’s communication with us, our buyers and the estate agent we were buying through was excellent. They say buying/selling a property is one of the most stressful things you will ever go through, that couldn’t have been further from the truth with Open House Surrey. My sincere thanks.
Mr L, Horley
Craig from Open House has recently sold our family home in Salfords. After having several agents round to value our property we chose Open House as the service we received was collaborative, professional, honest, good value for money and did not feel pushy or sales driven. We are delighted with our choice, our house sold on the first viewing achieving full asking price. Following difficulties with the chain, our house was resold on the subsequent viewing, again at full asking price. We have been kept fully informed all the way through and are due to exchange shortly. We were given guidance throughout the process, (at times counselling), I can't recommend them highly enough to other potential sellers and fully endorse their approach. Name and contact details available on request.
Ms H & Mr M, Salfords
I wouldn't hesitate to recommend Open House Surrey to anyone that is thinking of buying or selling. My property was sold within a week despite other agents not being able to sell it within much longer time-frames. Having an agent available seven days a week really made a difference and it was reassuring to know that both myself and my buyer could speak to Craig whenever we needed to. The fees may be much lower than a traditional estate agency but the service is much higher.
Mrs P, Redhill
Having dealt with many estate agents over the period of time we were looking for a property, we really fell on our feet when our perfect house was being sold by the best estate agent we have come across. Craig knew all the answers to our questions from our very first viewing, he kept in touch with us constantly throughout the time we were offering and was with us every step of the way from there to when he handed over the keys (with a bottle of bubbly too!) he has been on the end of each phone call, text and email within minutes of each query. He was more than happy each time we wanted to come back to view the property after our offer was accepted and chased each solicitor on our behalf constantly until we completed. He went above and beyond any other agent we have met and we would recommend him to anyone!
Mr D & Miss W, Reigate
Having worked in the sales industry for over ten years it is easy to be wary of estate agents when selling your home. We all work incredibly hard for what we achieve and to let a perfect stranger into your home and trust them isn't always easy to do. Craig at Open House Surrey is a credit to his industry and is a rare breed. He gives fantastic service and feedback on all viewings. He actually sold our house 3 times in a spate of 4 viewings. Not once was he pushy but he understood our wants and needs as a family and put us first as a seller. Fantastic service and I couldn't recommend him and Open House Surrey more as a business.
Mr M, Earlswood
From beginning to end, Craig offered me a fantastic service. He provided me with good sound advice when going through the valuation process and instilled a feeling of trust which lead me to ask him to sell my home. After only one viewing, I had a firm offer and a very motivated buyer. Craig lead me through the selling process and was very helpful and always on hand to answer any questions or calm my fears. A very knowledgeable, friendly and dynamic guy who I would defiantly recommend to anyone wishing to sell their home.
Miss T, Redhill
Having been in the same property for 45 years I really needed somebody to help guide me through the process of selling my house, having heard horror stories from friends who had done the same I was dubious at best. Having met with Craig at Open House Surrey he immediately put my mind at rest and assured me that he would take away as much of the stress as possible and manage the process on my behalf. Craig not only met his promise but he went above and beyond any expectations that I had, he literally did everything and being a local man and company he was able to take care of all the viewings, offers, sales progression and liaise with me, my eventual buyer and all the other parties involved. I am now settled in my new home and have no doubt that I have Craig and Open House Surrey to thank, I would recommend them to anyone considering selling and if I could have given them 10 stars rather than 5 then I would have had no hesitation! Thanks again, Ann.
Mrs A, Earlswood
We were very lucky to have had our offer accepted on the house that we now own and that, without doubt, was down to Craig. He was by far the best estate agent we had met and made the whole process so much easier for us. This is our first and last home we are going to buy so had no idea what we were supposed to do after having our offer accepted. Despite it going beyond his job role, he helped us with absolutely everything and anything we asked for (even doing a 4th viewing - on his day off!) cant think of a single bad word to say - thanks again Craig!
Mr D, Reigate
Having been highly recommended to me by a neighbour, I chose Craig and Open House Surrey to market my two bedroom flat. Craig's expert knowledge of the local market proved invaluable and he was able to find me a solid buyer within a very short space of time. Throughout the process his proactive approach with regular feedback and willingness to help was second to none. Estate agents' often get bad press but I can definitely say that Craig offered outstanding service and value for money.
Mr C, Redhill
I have just completed both a Sale and a Purchase using Open House Surrey Estate Agents. Their representative Craig Taylor managed the process throughout superbly and his attention to every detail was better than I can ever have expected. I have no hesitation in recommending anybody buying or selling property to use Open House Surrey Estate Agents as they provide a really excellent and very competitive service.
Mr & Mrs P, Reigate
My family and I have very recently, 8th January 2016, moved to Reigate. We had the pleasure of buying our fantastic new home through Open House, with Mr Craig Taylor as the agent. What can I say? Craig is fantastic and unique. Craig is the example of what brilliant looks like in the estate agent world. If someone ever decided, 'I want to be an estate agent but I don't know what I need to do' call Craig. Craig is 'what good looks like'. Absolutely brilliant. I wished during our purchase that Craig was also doing our sale. Craig is a natural, brilliant. Craig does what one would expect an agent to do, liaise with the solicitors, the other agents, chase paperwork, chase down anything and everything to ensure there is amicable agreement for anything that comes out of the ordinary. My sale was straight forward, my purchase (which I met Craig through) was not. My lovely new home is a mixture of freehold, leasehold and pure and simple complication. If pure and simple complication can be described. Craig dealt with it all and I can't recommend him highly enough. Thank you Craig.
Mr H, Reigate
My wife and I have just completed a Purchase using Open House Estate Agents. Craig was brilliant in helping us resolve any potential stumbling blocks in both the sale of our flat and the purchase of our new house. Craig kept the chain moving smoothly and managed the process superbly. We would have absolutely no hesitation using Craig again in the future, and would definitely recommend Open House to anybody purchasing or selling a property.
Mr M, Earlswood
Craig at Open House Surrey is a star! We had a difficult chain which meant exchanging and completing on the same day.... This was only made possible by Craig's hard work. We would only ever use Craig at Open House Surrey in the future. A big thank you!
Miss M, Newdigate
Craig was very professional in every way with the selling of my property. He was always on the other end of the phone if there was any problems with help and advice. I would recommend him to my friends and family. Many Thanks Craig
Mr T, Salfords
After putting our property up with one of the UK’s high street agents we then removed it within 2 weeks due to poor customer service and lack of enthusiasm to sell our home. We was highly recommended Craig from Open House by a close family friend who bought a property through Craig, so we decided to put our sale in Craig’s safe hands. I can honestly say it was the best decision by far and wished we had done this 2 weeks prior. Craig is always keen to help you and give you the best advice possible along with great local knowledge to share with potential buyers. Craig was also always more than happy to answer his phone to give advice and chase relevant parties with the purchase of our new home that was on the market with a local high street agent (again not the best experience). Craig always went above and beyond to assist in anyway, We now always recommend Craig to friends and family and urge them to call him first before other agents. We will use Open House Surrey again.
Mr M, Horley
My wife and I found Open House Surrey and in particular their representative, Craig Taylor, to be outstanding in both communication and the ease at which they moved the normally stressful process of buying and selling along. Craig was always punctual, extremely knowledgeable of the local area and very easy to speak to. I would have no hesitation in using open House Surrey and Craig again in the future.
Mr & Mrs W, Earlswood
Craig from OH recently helped me with the purchase of our first property. Craig is an incredibly professional individual and never left me asking questions. We received regular updates and the communication and overall experience was fantastic. After having several deals fall through with other agents, working with Craig was brilliant and a very professional service.
Mr P, Redhill
Craig was amazing from start to finish. He sold my flat within 24hrs of taking it on and on the first viewing. The whole process was very speedy due to the fact Craig was working really hard with both solicitors to make sure everything was being done efficiently. Craig was very helpful, really knows his stuff and I couldn't have asked for a better agent to sell my flat. Would highly recommend and will definitely use Craig again in the future. Thank you for making the whole process fly by without any problems. Jenny
Miss F, Merstham
Moving house is and has always been one of the most stressful events in our lives... Until now. Craig at Open House came highly recommended to us and lived up to the expectations and more! From finding us the perfect buyer to his extremely proactive handling of the process from offer to completion, we could not have been more happy with the service received. A very professional guy with a friendly personality to boot, we can not recommend Craig highly enough. Thank you ever so much for all you've done.
Mrs T, Redhill
I recently purchased my first home from a vendor that was represented by Craig Taylor at Open House Surrey. My wife and I had dealt with a couple of agents up to the point of meeting Craig and can only say that our experiences had been dreadful overall. Compared to the rest, Craig is in a different class entirely. At our first meeting, he demonstrated that he was incredibly knowledgeable about the property in question and was forthright when it came to the pros and cons of the purchase (rather than trying to oversell the property). It was also a bit unusual to deal with someone that seemed genuinely enthusiastic about what he was doing. After making an initial offer on the property, I had to negotiate the price with Craig - in my view he pursued the interests of the vendor throughout that negotiation again without being unfair or dishonest. The Brexit Vote results were announced after we had our offer accepted but before completion. Naturally my wife and I were quite jittery at that point but the fair price level that Craig negotiated together with his constant engagement made us feel more comfortable about following through with the process which we eventually did with relative confidence. The completion of the sale went through smoothly and this was predominantly a credit to Craig's management of the process. He kept me informed of precisely what was required and engaged with the solicitors on both sides of the sale in order to ensure that all formalities were completed on time with the agreed completion date in mind. We also tended to have a conversation at least once a week where we would discuss the stage of the process and what would happen over the next week. This was really valuable from the perspective of a first time buyer. In short, Craig was incredible and I would recommend him to anyone looking to buy or sell a home.
Mr C, Earlswood
Craig Taylor at Open House worked with us on the recent purchase of our new home. Craig will go above and beyond in terms of negotiating a great deal, gathering paper work from both sides, fighting your corner when the solicitors are being useless, chasing EVERYTHING from EVERYONE - CONSTANTLY - and even when I had to go away with work for a week Craig pushed the final bits through so that I didn't have to worry. We set a target of moving within 5 weeks of putting the offer in, and he made it happen! We cannot recommend Craig and Open House highly enough. His thorough knowledge, extremely hard work ethic and wonderful personality will undoubtedly impress all who have the pleasure of dealing with him.
Mr & Mrs C, Earlswood
Craig is outstanding. He works unbelievably hard and stays in touch every day. He chases progress from all sides, is full of sensible advice and keeps you updated regularly. Thoroughly recommended.
Mr C, Redhill
Myself and my partner completed on our apartment purchase yesterday and throughout the whole experience Craig supported us at every opportunity be it on his holiday or at the weekend, he's a prime example of an estate agent that goes above and beyond the call of duty to make sure you're looked after and cared for. we're more than happy with Craig and the service he provided and we would recommend him highly. I'd have given 10 stars if possible, thanks again for all your help.
Mr F, Salfords
We had the pleasure of meeting Craig when we purchased a property through him. Craig was super efficient and so accommodating to our many visits to the property prior to completion. He is one of the nicest people you will meet!
Mr & Mrs H, Redhill
Can't praise Craig or any of the Open House Surrey team enough. Our house was sold in one day and they've been excellent from start to finish. Always on hand to answer questions and keeping us fully updated throughout, making a normally very stressful process a breeze! Thank you!
Miss U, Dorking
Craig was brilliant and such a lovely guy. We got our keys for our first house this afternoon and are thrilled. The whole way through, Craig was beyond helpful. He kept us informed constantly, updated us on every step and even got in touch simply to check in - he was a constantly reassuring presence and helped the whole purchase go without a hitch. We would recommend Craig and Openhouse to anyone - and if we ever sell in the future, we'll definitely be getting in touch with him. An absolute star!
Miss H, Reigate
Craig was a brilliant estate agent. He kept us informed throughout the full purchase process. We didn't have to worry that something had been missed because we had already been updated!
Mr H, Dorking